Return & refund policy

1. Overview

At Nehasika, we strive to ensure that our customers are fully satisfied with their purchases. If you are not satisfied with your purchase, we are here to help.

2. Returns

• Eligibility for Returns: You may return most new, unopened items within 30 days of delivery for a full refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Non-returnable Items: Certain items are non-returnable. This includes:
  • Items on sale
  • Custom-made or personalized items
  • Intimate or sanitary goods such as undergarments
  • Gift cards
  • Return Process: To initiate a return, please contact our customer service at [email address] or [phone number]. Include your order number and the reason for the return. We will provide you with a return authorization and instructions on how to send your item back.

3. Refunds

• Refund Process: Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
• Refund Timeframe: The time it takes for the refund to be processed and credited to your account may vary depending on your card issuer’s policies. Please allow 5-10 business days for the refund to appear on your statement.
• Partial Refunds: There are certain situations where only partial refunds are granted:
  • Any item not in its original condition, damaged or missing parts for reasons not due to our error
  • Any item returned more than 30 days after delivery

4. Exchanges

If you need to exchange an item for a different size or color, please contact our customer service. We will process the exchange once we receive the original item. Please note that exchanges are subject to product availability.

5. Shipping Costs

• Return Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Shipping Costs for Exchanges: If you receive a refund, the cost of return shipping will be deducted from your refund. For exchanges, you will also be responsible for the shipping costs of the new item.

6. Contact Information

For any questions regarding returns or refunds, please contact us at:

Nehasika

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